Protecting Customer Information With Professional Transparency
Fix & Clean Pros values customer privacy and remains committed to protecting personal information through secure communication, responsible data handling, and professional business practices for every customer interaction.
Effective Date: May 21, 2026
Fix & Clean Pros LLC respects your privacy and is committed to protecting the personal information you provide through our website, forms, phone calls, email communications, and text messaging services.
This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our business and website.
Information We Collect
We may collect the following types of customer information:
- Name
- Email address
- Phone number
- Property address
- Service request details
- Appointment scheduling information
- Website usage information
- Communication preferences
How We Use Your Information
Fix & Clean Pros may use customer information for the following purposes:
- Providing estimates and service requests
- Scheduling appointments and visits
- Sending service-related communications
- Responding to customer inquiries
- Improving customer service and website performance
- Managing ongoing customer relationships
- Sending transactional SMS notifications
SMS And Text Messaging Communications
Customers who voluntarily opt in may receive transactional SMS messages from Fix & Clean Pros related to:
- Visit reminders
- Appointment confirmations
- Scheduling updates
- Service-related notifications
Message and data rates may apply depending on your mobile carrier and messaging plan.
Message frequency varies based on customer activity and scheduled services.
Customers may opt out of text communications at any time by replying STOP.
Customers may request assistance by replying HELP or contacting our team directly.
SMS Privacy Disclosure
Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Information Sharing
Fix & Clean Pros does not sell, rent, or trade customer personal information to third parties for marketing purposes.
We may share information only when necessary to:
- Provide requested services
- Comply with legal obligations
- Protect our business rights and operations
- Support website functionality and security
Cookies And Website Analytics
Our website may use cookies, analytics tools, and tracking technologies to improve website functionality, monitor performance, and better understand visitor behavior.
These tools may collect non-personal information such as browser type, device information, pages visited, and website interaction data.
Data Security
We take reasonable security measures to protect customer information from unauthorized access, misuse, disclosure, or alteration.
While we work to protect your information, no online transmission or electronic storage system can be guaranteed completely secure.
Your Rights And Choices
Customers may request to:
- Access personal information
- Update or correct information
- Request deletion of information
- Opt out of communications
To make a request, please contact us using the information below.
Third-Party Links
Our website may contain links to third-party websites including Google, social media platforms, and service providers. We are not responsible for the privacy practices or content of external websites.
Contact Information
Fix & Clean Pros LLC
Charlotte, NC
Phone: 980-504-0128
Email: Hello@Fixandcleanpros.com
Policy Updates
Fix & Clean Pros may update this Privacy Policy periodically to reflect business, legal, or operational changes. Updated versions will be posted on this page with a revised effective date.